Privacy Policy

Best Solutions Mobile Health (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you interact with our services, including our website, mobile or on-site testing services, and any in-person appointments.

By accessing our website or using our services, you agree to the practices described in this policy.

1. Information We Collect

Depending on the services provided, we may collect the following information:

• Personal Information: Full name, date of birth, address, phone number, email address, and government-issued photo identification.

• Health & Testing Information: Specimen data, laboratory results, and other information related to diagnostic or screening services.

• Legal or Regulatory Information: Court documents, employer authorizations, or identification numbers when required for legally regulated testing.

• Payment Information: Billing details used to process payments securely through third-party payment processors.

• Website & Technical Data: IP address, browser type, device information, and website usage data collected for analytics and security purposes.

2. How We Use Your Information

We use collected information to:

• Schedule and administer testing services

• Verify identity and maintain proper chain-of-custody when applicable

• Deliver accurate results to authorized individuals or entities

• Comply with applicable legal, regulatory, and accreditation requirements

• Respond to inquiries and provide customer support

• Improve our services, website functionality, and user experience

We do not sell, rent, or trade your personal information.

3. HIPAA & Privacy Compliance

Best Solutions Mobile Health complies with all applicable privacy and data protection laws, including the Health Insurance Portability and Accountability Act (HIPAA). Health-related information is accessed only by authorized personnel and accredited laboratory partners as required to perform services.

4. Disclosure of Information

Your information may be disclosed only in the following circumstances:

• With your written authorization

• To accredited laboratories for testing and analysis

• To courts, attorneys, or agencies for legally admissible testing

• To employers or regulatory bodies for workplace or DOT-regulated testing

• When required by law, subpoena, or regulatory authority

5. Data Security

We maintain administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure. Electronic records are stored using secure, encrypted systems, and physical documents are handled and disposed of in accordance with industry best practices.

6. Record Retention

Client records are retained for the period required by applicable federal and state laws, regulatory guidelines, or laboratory standards. After the required retention period, records are securely destroyed or deleted.

7. Your Rights

You have the right to:

• Request access to your personal or testing information

• Request corrections to inaccurate records

• Request limitations on certain uses of your information where permitted

• Opt out of non-essential communications

• Submit a privacy-related concern or complaint

8. Cookies & Website Tracking

Our website may use cookies or similar technologies to improve functionality and analyze general usage trends. You may disable cookies in your browser settings; however, some website features may not function properly.

9. Third-Party Links

Our website may contain links to third-party websites or platforms. Best Solutions Mobile Health is not responsible for the privacy practices or content of these external sites.

10. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13 without verified parental or legal guardian consent. Testing involving minors requires proper authorization and documentation.

11. Policy Updates

Best Solutions Mobile Health reserves the right to update this Privacy Policy at any time. Updates will be posted on our website with the revised effective date. Continued use of our services constitutes acceptance of the updated policy.